Through Empfehlungsbund.de, talented professionals are kept in the region and we thus find new colleagues for our office in Leipzig - win-win situation!
We build the future of Customer Experience
By blending human and artificial intelligence, we can create value from every contact.
We are a go-to partner for Global Brands looking for end-to-end services covering the complete customer life cycle from Marketing to Sales and Customer Service.
With strong growth over the last 10 years, we are present throughout Europe and the Mediterranean region. You can find us in Italy, France, UK, Netherlands, Spain and now also in Germany.
CX Advisory, Design & Customer Insight
Our international teams provide solutions to optimize strategies, operating models, programs, technology, and organizational structure. We have strong expertise in Change & Digital Adoption, Data Analytics & Business Intelligence, Marketing Automation, CRM, CS, Business Processes & Organization.
We design, develop and manage digital solutions leveraging on best of a wide range of breed technologies and enterprise platforms: RPA &AI (intelligent bots, conversational IVR, vocal bot, chatbot), web & mobile app ecosystem, CRM System Integration (150+ Salesforce certifications), Contact center solutions, Cloud native solutions, Data Management.
We manage interactions with end customers in 10+ contact centers through 15+ languages customer care and multiple channels: voice, email, chat, Whatsapp, and social. We integrate robotic process automation and AI to manage customer requests, lead generation, sales, and back-end processes.
Talents wanted and opportunities
If you like to solve tricky tasks and work in a solution-oriented manner, you've come to the right place.
What counts for us are not so much the hard skills as the interest in new technologies and the joy of getting to know new fields.
So if there is no suitable position open at the moment, just get in touch with us anyway. We are always looking for new colleagues!