Stuttgart and Heilbronn

Please apply here on „ITbawü.de“ with the „Apply Now“ link/button at the top right.

Why SoftwareONE?

Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to

be their true authentic selves at all times, because that’s when real creativity happens.



 


The role

Through developing a thorough understanding of our solutions and their target audiences, working alongside SoftwareONE’s Global Services and our countries, you will be responsible for identifying and developing service delivery capabilities, and maintaining high quality service delivery through continual capability improvement.

Your primary responsibilities are:

  • Identifying skillsets and capabilities required to deliver new and existing service modules successfully.
  • Working to complete successful onboarding of new Consultants within agreed timeframes and reporting onboarding status to Service Delivery Lead and Global PMO.
  • Responsible for building and maintaining required capabilities and continual upskilling of consultants in the xDC remote delivery centres and local markets.
  • Evaluation of capability group/s on a regular cadence, leveraging this information to maintain a capability knowledge and improvement plan.
  • Establish and maintain capability group/s career paths and learning plans to continually develop and improve capabilities and ensure Consultants can maximise their talents from a career at SoftwareONE.

You have strong interpersonal skills and can build relationships with stakeholders from across the business. You have a natural desire to help your customers and colleagues and deliver on their objectives consistently and working as part of a virtual team globally with the same collective goal, you will work to ensure a high quality service delivery experience for our subsidiaries.


What we need to see from you

Skill Requirement:

  • Exceptional leader with ability to motivate teams, build strong capabilities and develop talent.
  • Experience in performance management, career development and coaching/mentoring.
  • Experience using capability/skills development tools and framework would be advantageous.
  • Has a customer service mindset with an appropriate level of flexibility where appropriate.
  • Understanding the needs of external and internal customers and using good judgment to make the best business decisions while maintaining positive relationships.
  • Able to lead and work in an agile team environment, effectively partnering with other departments and groups, particularly Global Services.
  • Has proven problem resolution skills with the ability to minimise negative impact to deadlines and/or ojectives.
  • Detail-oriented, with the ability to successfully and efficiently manage multiple tasks, priorities, and deadlines.
  • Clearly communicates ideas in a variety of formats (verbal, written, etc.) with a variety of stakeholders (Leaders, Consultants / Individual Contributors / Customers).
  • A proactive individual with the ability to adapt to change when necessary.
  • Developing and contributing to knowledge sharing within a community (e.g. team, practice, or project).
  • A desire to work in a global, innovative, and fast paced environment.

 

Technical Skills:

  • Obtain and maintain market-standard certifications when required
  • Intermediate to Advanced Excel skills (use of pivot tables, functions, macros)
  • Basic Visio skills or industry similar such as Bizagi and Lucid Charts
  • Basic MS Project skills or industry similar such as Smartsheet
  • Knowledge in document management systems and team collaboration platforms such as MS Teams, MS SharePoint, Confluence.
  • Advanced knowledge of the remaining component of the Office suite
  • Understanding of industry standards (i.e. ISO, ITIL), ensuring where relevant, your capability groups processes align.

 

#LI-CD1

 


What you should really know about us.

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.


What we expect from our employees

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.

 

“SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.”

 

 

   

 

 


Job Function

Cloud & Software Services
Cloud Software Services, Englisch, AWS, ITbawü.de, Empfehlungsbund